Shipping policy
We appreciate your purchase and support for Hoi Tung LEI. Specializing in consumer electronic goods, our brand strictly follows standardized order handling and cross-border logistics protocols. We strive to ensure all electronic products undergo rigorous pre-shipment checks, professional protective packaging and stable logistics arrangement, enabling safe and timely delivery to global customers.
1. Order Processing Time
All confirmed and fully paid consumer electronics orders will go through internal review, product inspection and packaging procedures within 1–5 business days, excluding weekends and national public holidays. During peak shopping seasons or periods of explosive order growth, standard processing cycles may be slightly extended. Our team will actively notify customers and synchronize the latest progress once any obvious shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping costs are calculated dynamically for each individual order based on package volume, weight and delivery destination. All exact shipping expenses will be clearly presented during the checkout process before order finalization. The standard international delivery timeframe for consumer electronic products is approximately 15 business days after warehouse dispatch. All delivery durations are for reference only. Actual arrival time may be affected by logistics carrier efficiency, customs clearance progress, harsh weather, regional logistical limitations and holiday schedules in different countries.
3. Shipment Confirmation and Order Tracking
Upon successful dispatch of your order, you will receive an official shipping confirmation email that includes a unique parcel tracking number and complete shipment details. This tracking number allows you to independently query your package’s real-time logistics status. Please note that the tracking system will not display updated data immediately after shipment, and full tracking functions will be fully activated within 24 to 48 hours after the carrier picks up the parcel.
4. Incorrect Address Disclaimer
Customers are required to carefully verify and confirm the accuracy and completeness of recipient information and shipping address when placing orders. Hoi Tung LEI will not bear any liability for misdelivery, delivery failure or package returns caused by incorrect or incomplete address information provided by customers. Any parcels returned to our warehouse due to address errors will require additional reshipping fees, which shall be borne solely by the customer.
5. Lost or Damaged Packages
If your electronic product package is lost during cross-border transportation, please contact our customer support team within two days after the expected delivery date to initiate a logistics investigation. If your goods arrive with damaged packaging or defective electronic devices due to transit extrusion, collision or improper handling, you must submit a feedback application within 24 hours after receipt, along with clear photos of damaged products and original packaging for verification. Our team will conduct a comprehensive review and provide proper solutions promptly.
6. Electronic Product Usage Notice
Each consumer electronic product is equipped with official manufacturer usage guidelines and safety instructions. Customers shall use and maintain the products in strict accordance with the attached specifications to ensure normal operation and extended service life. We do not assume responsibility for equipment failure, hardware damage or performance abnormalities caused by improper operation, unauthorized disassembly, non-standard maintenance or human misuse of electronic products.
7. International Shipping and Customs Notice
International shipments of consumer electronics may be subject to import tariffs, customs taxes and other clearance fees formulated by the destination country’s regulatory authorities. All such additional charges are the customer’s sole responsibility and are not included in the product unit price or standard shipping fees. We cannot interfere with local customs inspection standards, clearance progress and any extra fees generated during customs procedures.
8. Contact Information
For any inquiries or clarification regarding this shipping policy, order logistics status and after-sales service issues, please feel free to reach out to our professional customer service team through the official contact methods below:
Trade name: Hoi Tung LEI
Phone number: +852 2392 5594
Email: contact@ampquora.shop
Physical address: Yuet Yuen Building, Mong Kok, Kowloon Hong Kong SAR